A bittersweet win
Thank you all so much for this recognition – it is truly humbling, and frankly, I get misty eyed if I think about it too long. First of all, thanks …
Tech stories from my UofT projects
A few years ago I was invited to consult on a website build. A person at University of Toronto’s communications department (we worked together on a few projects before) needed …
My 12 days of giving, 2019 edition
UPDATE for 2019: This list is largely unchanged from last year. I’m still supporting the below organizations/teams, and I’m still consulting for three of them (Walrus, Canadaland, Toronto Botanical Gardens) …
Why it is important to reflect on your work
This year has been notably better for me – both in terms of work-life balance and overall health of my freelance business. Part of it is because for most of …
This is how you build customer loyalty, part 1
I got an in interesting phone call earlier this week. It was from one of the non-profits where I started donating just last year. I picked up the call, fully …
A tale of two Blue Mondays, to cheer you up
Blue Monday has come and gone, and whether you believe that there is real science behind it, or it’s just a marketing gimmick to get you to go on vacation …
Come work with me, part 1
When I was a hiring manager, this was one of my favourite experiences. Flesh out a new role in the team, make a business case for it, get a green …
Poor digital operations cost you money
This just happened to a friend of mine a few weeks ago, and I could not believe she put up with the incompetence. She’s a real-estate broker, who has a …
Why Is Inbox Zero Still a Thing?
It’s been a few years since Inbox Zero became a mainstream concept. This philosophy basically encourages to empty their mailbox, and strive for literally zero messages. Sounds great at first …
Wanted: publishers with vision
I’ve worked with publishers most of my professional life, and seen all kinds. Usually, they are great leaders who have a vision for their brand(s), and are good at executing …